1. Introduction

Global AI Workforce ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our autonomous AI agent platform, or purchase our services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described herein.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Name, email address, company name, phone number, billing address
• Purchase services: Payment information (processed through our third-party payment processor; we do not store full credit card numbers)
• Contact us: Communications via contact forms, email, or support channels, including any content you include in your messages
• Configure services: Deployment preferences, server configurations, API keys, and custom settings
• Use AI Agents: Prompts, instructions, documents, and data you submit to our AI agent platform

2.2 Information Collected Automatically

When you visit our website or use our Services, we may automatically collect:

• Usage data: Pages visited, time spent, navigation paths, referring URLs
• Device data: IP address, browser type, operating system, device type
• Server logs: API requests, timestamps, error logs, resource utilization
• Cookies and similar technologies: As described in Section 5

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To provision, operate, maintain, and improve your AI agent platform and server infrastructure
• Processing Transactions: To process payments, invoices, and billing communications
• Communication: To respond to your inquiries, send service updates, technical notices, security alerts, and administrative messages
• Support: To provide technical support and troubleshoot issues
• Improvement: To analyze usage patterns and improve our platform, user experience, and service offerings
• Security: To detect, prevent, and respond to security incidents, fraud, and abuse
• Legal Compliance: To comply with applicable legal obligations and enforce our Terms of Service

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

• Performance of a contract: Processing necessary to provide our Services to you
• Legitimate interests: Processing for security, analytics, and service improvement, where not overridden by your rights
• Consent: Where we have asked for your explicit consent, you may withdraw it at any time
• Legal obligation: Processing required to comply with applicable laws

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze trends, and administer our website. Specifically, we use:

• Essential cookies: Required for basic website functionality and session management
• Analytics cookies: To understand how visitors interact with our website and improve our content
• Preference cookies: To remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We do not use cookies for advertising or third-party marketing purposes.

6. Data Sharing & Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our Services (payment processors, hosting providers, analytics services). These parties are contractually bound to protect your data and use it only for the services we request.
• Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where we will notify you of any change in ownership or data usage
• With Your Consent: When you have explicitly agreed to sharing for a specific purpose

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Specific retention periods:

• Account information: Retained for the duration of your account plus 60 days after termination, after which it is securely deleted
• Payment records: Retained for 7 years as required by tax and financial regulations
• Service logs: Retained for 90 days and then anonymized or deleted
• AI Agent inputs/outputs: Retained during active service period and deleted within 60 days of termination

8. Data Security

We implement a variety of security measures to maintain the safety of your personal information, including:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Secure data center infrastructure with physical access controls

While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data, subject to legal retention requirements
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at privacy@globalaiworkforce.com. We will respond within 30 days.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Our servers are located in Germany, Austria, and the United States. When we transfer data across borders, we implement appropriate safeguards, including Standard Contractual Clauses where required under applicable law.

For users in the EEA, UK, or Switzerland, we ensure that adequate data protection measures are in place for any international transfers.

11. Third-Party Services

Our Services may contain links to or integrations with third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

Our current third-party service providers include: PayPal (payment processing), Tailscale (network infrastructure), and Qdrant (vector database). Each of these providers maintains their own privacy policies and data processing agreements.

12. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly. If you believe a child has provided us with personal data, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date and may provide additional notice via email or platform notification.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Global AI Workforce
Hollywood, Florida, USA
Privacy Inquiries: privacy@globalaiworkforce.com
General Inquiries: contact@globalaiworkforce.com